SHIPPING & RETURNS

SHIPPING & DELIVERY

Shipping regions

We currently ship (for free) within:

• The Netherlands

• Germany

• Belgium

If you’d like your order shipped outside these countries, please contact help.qgallery@gmail.com first.

Processing & delivery time

Orders are processed and delivered within 2–5 business days.

Tracking

Once your order has shipped, you will receive a tracking link by email. Didn't receive a tracking link? Please contact help.qgallery@gmail.com and we'll assist you right away.

Packaging

All artworks are carefully packaged to ensure they arrive in perfect condition.

RETURNS & REFUNDS

Right of withdrawal

Under EU consumer law, customers have the right to withdraw from their purchase within 14 days.

The 14-day period starts from the day you receive your order.

How to return your order

To initiate a return, please contact help.qgallery@gmail.com within 14 days of delivery.
We will provide you with the return instructions and shipping address.

The artwork must be returned to us within 14 days after your return request.

Return conditions

• The artwork must be returned in the same condition as received

• Items must be unused and undamaged

• Original packaging is required

Return shipping costs are the responsibility of the customer.

Refunds

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be processed within 14 days and automatically credited to your original method of payment.

Non-returnable items

We do not accept returns for:

• Artworks that arrive in different condition (damaged or used)

• Artworks with alternative packaging